Press Releases

Today, 65 House Democrats, led by Reps. Maxine Waters (D-CA), Ranking Member of the Committee on Financial Services; John Conyers, Jr. (D-MI), Ranking Member of the Committee on the Judiciary; and Henry C. “Hank” Johnson, Jr. (D-GA), Ranking Member of the Subcommittee on Regulatory Reform, Commercial and Antitrust Law, sent a letter to the Consumer Financial Protection Bureau expressing strong support for its proposal to limit forced arbitration in consumer contracts.

The rule would ban class-action waivers in forced arbitration agreements for financial products and services, restoring consumers’ right of action when harmed by financial institutions. In the letter to Director Richard Cordray, the Members wrote that the proposed rule “is a critical step to protect the public interest by ensuring that consumers receive redress for systemic unlawful conduct.”

Under the Dodd-Frank Wall Street Reform and Consumer Protection Act, Congress directed the CFPB to research the impact of forced arbitration clauses and promulgate a rule that would be in the public interest and for the protection of consumers. The CFPB proposed the rule in May after conducting a three-year, in-depth study on the landscape of consumer arbitrations.

“By restricting class actions and class-wide arbitration in consumer contracts, these clauses enable corporations to avoid public scrutiny by precluding access to the courts,” the letter states. “This is particularly problematic for small, diffuse misconduct that harms innumerous consumers.” The Members encouraged Director Cordray to proceed quickly on the rule “to ensure that consumers have equal protection under the law.”

The full text of the letter can be found below.

The Honorable Richard Cordray

Director

Consumer Financial Protection Bureau

1700 G Street NW

Washington, DC 20552

Docket No.: CFPB-2016-0020

Dear Director Cordray:

We write in strong support of the Consumer Financial Protection Bureau’s proposed rule to prohibit the use of class-action waivers in forced arbitration agreements for financial services and products, and to increase transparency in the arbitration process. Consistent with the Bureau’s exhaustive study on forced arbitration, which found that forced arbitration restricts consumers’ access to relief in disputes with financial service providers by limiting class actions, the proposed rule is a critical step to protect the public interest by ensuring that consumers receive redress for systemic unlawful conduct.

There is overwhelming evidence that class-action waivers in financial products and services agreements undermine the public interest. Originally used primarily in commercial settings, forced arbitration clauses have proliferated in everyday consumer contracts, and are now prevalent in financial services agreements. By restricting class actions and class-wide arbitration in consumer contracts, these clauses enable corporations to avoid public scrutiny by precluding access to the courts. This is particularly problematic for small, diffuse misconduct that harms innumerous consumers. As the Bureau’s research has shown, consumers rarely use arbitration to recover small claims, such as those associated with overdraft fees, because these cases are either too costly for consumers to pursue on an individual basis, or the individual consumer is unaware of a corporation’s misconduct.

The proposed rule is in the public interest and will protect consumers. As you know, Congress expressly granted authority to the Bureau to research the impact of forced arbitration clauses in financial products and services, and based on this evidence, to promulgate a rule to prohibit or impose conditions on the use of forced arbitration if the Bureau finds that it would be “in the public interest and for the protection of consumers.” There is little doubt that the Bureau’s proposed rule will serve these twin goals. As more than 200 of the nation’s leading law professors and scholars have observed, “class actions can serve as a powerful tool to help consumers of financial services and products vindicate their rights under federal and state law.” The Bureau’s study confirms this conclusion, finding that in addition to providing consumers with financial remedies for unlawful, predatory, or fraudulent conduct, class action settlements also included behavioral relief for consumers through corporate commitments to alter fraudulent practices that gave rise to the claim. On an individual basis, these forms of relief would have been largely unavailable or greatly diminished. The Attorneys General from 16 states likewise note that the “need for regulations to protect the public interest has never been so great,” observing that forced arbitration has predictably resulted in consumer harm and “a systemic failure to hold accountable those companies who abuse the trust placed in them by consumers.” In discrimination cases, individual consumers may not even be aware that they were harmed by a corporation’s unlawful conduct. As the Center for Justice and Democracy has found, class actions are uniquely capable of holding corporations accountable for civil rights violations for these claims.

We strongly believe that your comprehensive study on forced arbitration unequivocally demonstrates that the proposed rule is necessary to the public interest and consumer welfare. Congress has already acted to ban forced arbitration clauses in residential mortgages and in financial products offered to servicemembers and veterans. We have entrusted the Bureau with authority to extend these protections to the rest of the financial services marketplace. Accordingly, we encourage you to proceed quickly to ensure that consumers have equal protection under the law.

Sincerely,

Maxine Waters

John Conyers, Jr.

Henry C. “Hank” Johnson, Jr.

Gregory W. Meeks

José E. Serrano

Elijah E. Cummings

Sheila Jackson Lee

Gwen Moore

Brad Sherman

David N. Cicilline

Rubén Hinojosa

Keith Ellison

Barbara Lee

Carolyn B. Maloney

Nydia M. Velázquez

Emanuel Cleaver, II

Peter J. Visclosky

Al Green

Jan Schakowsky

Stephen F. Lynch

André Carson

Ted Deutch

Luis V. Gutiérrez

Steve Cohen

Jerrold Nadler

Eleanor Holmes Norton

Danny K. Davis

Terri Sewell

Earl Blumenauer

Debbie Wasserman Schultz

Bill Foster

Bobby Scott

Zoe Lofgren

Ed Perlmutter

Michael E. Capuano

Matthew A. Cartwright

Tim Ryan

Raúl M. Grijalva

Tulsi Gabbard

Hakeem S. Jeffries

Jared Huffman

Michael M. Honda

Lois Frankel

Donald M. Payne, Jr.

Alan Lowenthal

Patrick Murphy

Daniel J. Kildee

Cedric L. Richmond

Karen Bass

Denny Heck

Donald S. Beyer, Jr.

James P. McGovern

Gerald E. Connolly

William Lacy Clay

Judy Chu

Paul D. Tonko

Robert A. Brady

Eric Swalwell

Suzanne Bonamici

Peter Welch

Mark Takano

Bonnie Watson Coleman

Suzan K. DelBene

John Garamendi

Diana DeGette